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Magazine Name : Quality Management Journal

Year : 2017 Volume number : 24 Issue: 04

The Battle For Customer Loyalty An Examination Of Customer Loyalty In The Goods And Services Domain (Article)
Subject: Customer Loyalty , Customer Experience , Regression Analysis , Investment Model
Author: Kwabena G. Boakye      Charles Blankson      Victor R. Prybutok     
page:      21 - 34
Antecedents Of Hypermarket Service Quality In The United Arab Emirates (Article)
Subject: Bypermarkets , Service Quality , Servqual , Structural Equation Modeling (Sem)
Author: Ahmed R. Elmelegy      Subramaniam Ponnaiyan      Mohamad N. Alnajem     
page:      35 - 52
Lean Six Sigma Deployment And Maturity Models A Critical Review (Article)
Subject: Deployment , Diffusion Of Practices , Lean Six Sigma
Author: Bart A. Lameijer      Jeroen De Mast      Ronald J. M. M. Does     
page:      6 - 20